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Customer Support

First – Come, First- Serve

We offer support on a first – come, first - serve basis free of charge, for most consumers this level of support is sufficient as we tend to answer most questions relatively fast.

In the unlikely event that our standard support does not work for and you need a specific support agreement to match your service level agreement we would kindly request of you to submit your SLA to us and we will come back to you with a quote.

Online

Access Customer Support

We like it if you would post questions in stack overflow using the tag "asp-waf".

On-line documentation

We have created an on-line documentation that shows how to integrate our framework in your existing or new applications, you can access this documentation here as well as our getting started manual that's available here.

Off-line

Telephone & Chat support

For those that would like to, we do offer support via Live-Share and team-viewer, you can contact us via WhatsApp at +352 661 464 601 This level of support is sometimes helpful when you have a more advanced topic that you need to cover.

Certification boot-camps

We offer, on demand, boot-camps free of charge for those that would like to get the most out of our products. Topics covered:

  1. Integrate the products in production like platforms
  2. Perform automated penetration tests
  3. Automate & configure into 3rd party products like windows firewall
  4. Recovering the domain after being hacked
  5. Dealing with hosted solutions where one has no control over the physical server
  6. High availability systems